京都大学東南アジア地域研究研究所　情報処理室 > Column > Frequent Inquiries

Recommendation of PC Security Check (Windows/Macintosh)

The aim of this page is the introduction of basic security measures. When a private PC is brought in or new PC is purchased, I hope that this page will serve as helpful. 1. Condition Check of PC Security Software. Check of whether the virus definition of security software is the latest version. Basically, the allowable range is within one week. Check of whether the security software is too old version. Baseline is that the version of security software is above 3 years ago. In case that there is room to suspect some   * I think that the following web site is helpful for doing the virus scan. http://www.myantispyware.com/2009/11/21/how-to-use-eset-online-scanner/...Read More

(Trouble) Cannot synchronize the data by Dropbox software?

Please try to set up manual proxy setting in Dropbox software   if your connecting network requires the proxy setting. Right Click in the Dropbox icon of Task bar  and select “Settings”. Select “Manual Setting” in the proxy menu. * In case of Macintosh, Select “Manual Setting” in the proxy button in network menu.  In case of Kyoto University network, host is  [proxy.kuins.net], port is [8080]. Of course, when you connect to Kyoto University network, please confirm the IT staff or administrator in your department because for the correspondance of the  information security policy. 13th December, 2011  Chief of Information Processing Office: Kitani.  

What kind of USB cable should be purchased for connecting Amazon Kindle Fire to my PC?

I’d like to report it because the inquiry may increase. The basic policy of Kindle Fire seems to use without PC because the cable for connecting to a PC is not included. If a user would like to connect it to the PC, he/she needs to buy the cable. According to the technical details in Amazon Kindle Fire page, the USB cable with micro-B connector  is used. * Please pay attention because  this type differs from  the cable for the Digital Camera (mini-B). Please read the following sites about the cable. Amazon: AmazonBasics USB Cable – 2.0 A Male to Micro B (6 Feet / 1.8 Meters) Amazon Japan: Amazonベーシック USB 2.0 (A) オス –...Read More

How to disable and close Boxbe service

If you receive the following message when you send an e-mail, there is a possibility that the e-mail address which you sent has joined Boxbe service. Your message was waitlisted. Please add yourself to my Guest List so your messages will be delivered to my Inbox. Use the link below. In this case, you need to do the following request. You ask the receiver for the addition of your e-mail address to the Guest List. You ask the receiver for suspending or stop of Boxbe service (Reference: How to disable and close Boxbe service(PDF)) About Boxbe service, please see  http://www.boxbe.com/help. 30th November, 2011  Chief of Information Processing Office: Kitani.    

How to update Microsoft Office with version history

Most Important thing for safely and stably using software is to use latest version. To upgrade a product needs decent cost including technical supporting power, but at least the update of maintenance version is needed. Office is one of very important software for writing a document, various calculation, making a presentation, and so on. By updating latest version, various troubles may be solved. [How to update] * In case of Windows version, please access to http://update.microsoft.com/microsoftupdate  (Microsoft Update). About Macintosh version, please see the following explanation. Click “Check for Updates” in the “Help” menu after one of Word/Excel/PowerPoint is started up. * In case of using company or university network,...Read More

Easy Countermeasure to computer virus for the external media like USB memory / HDD

Dear all. As Information processing office has already announced at many times, there are many computer viruses around our activities. At least, Computer virus has been detected once two days. Please check again whether “Autorun.inf” folder is in the top of your internal and external media or not. If there is not it, please create “Autorun.inf” folder. About the detail information, please see “”. * The main aim is not to prevent the infection. By this countermeasure, even if the external media is infected with computer virus, the automatic infection will be prevented when you insert it to the PC. 12th September, 2011: Chief of Information Processing Office: Kitani.

(Attention) Cannot get new Adobe Flash Player to upgrade

If your PC cannot download new Adobe Flash Player in the Installer  more than 5 minutes, the upgrade may be failure. The above picture is Japanese, so I’d like to explain Japanese messages. Adobe Flash Player インストーラー means Adobe Flash Player Installer.  インストールを取得しています means  “Being Getting Installer“. If above installer message continues more than 5 minutes, you need to get the standalone installer. Please try the following operation. Stop Adobe Flash Player Installer. Please access to the HP of  Flash Player Help and Support. Then, click “Windows troubleshooting” , (If you use MacOSX, please click “Mac troubleshooting and uninstall”. Please see “5. Download and install Adobe Flash Player (Internet Explorer)” and “5....Read More

(Attention) Suspension of ECS-ID for the educational account.

Users. * If you have SPS-ID, please use it instead of ECS-ID*. SPS-ID has been published for all staffs, so ECS-ID is published for non-staff users, like students and visiting researchers. ECS-ID users have to do the update procedure every year at the media center of Kyoto University. The media center has been suspending ECS-ID at  July every year. If you don’t do it, your ECS-ID was suspended, so you cannot use the common services of Kyoto University, like wireless network, online journal in Library, and so on. If you cannot use ECS-ID, please use the following inquiry page. About the detail information of Library Online Journal, please see the...Read More

How to open the attachment called “winmail.dat”.

Users. The attachment called “winmail.dat” is the special format called “TNEF-encoded messages” for Microsoft Outlook (E-mail software). Basically, this file cannot open except Microsoft Outlook. Information: http://kb.mozillazine.org/Winmail.dat_attachments There are the following two correspondences (Best) Change E-mail setting of sender. Use of special software for opening “winmail.dat”. In case of no.1, please see “Disable TNEF-encoded messages at Microsoft Outlook”. Disable “TNEF-encoded messages” at Microsoft Outlook. Outlook 2003 In “HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Options\Mail”,   The value of DontEncodeCustomNote changes to 1. (If there is not the value, please create it.) Outlook 2007   In “HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\Mail”,   The value of DontEncodeCustomNote changes to 1. (If there is not the value, please create it.) In case o...