京都大学東南アジア地域研究研究所　情報処理室 > Column > Frequent Inquiries

Cannot complete Windows Update on Windows 7!

It was hard to solve the issue for a long time, but we could succeed to solve several issues, so I inform the information for an IT administrator. Run Disk Cleanup in Windows7 Restart Winodws7 Get a latest updater of Windows Update Client Stop some service on Windows7 (wuauserv, cryptSvc, bits, msiserver) Open the latest updater of Windows Update Client and apply it. Restart Windows 7 Run Windows Update (Wait 5 or 10 minutes) In case of forgetting to run Windows Update for a long time The apply of the latest updater of Windows Update Client  may be failure if Windows Update weren’t applied more than a year. If it’s failure,...Read More

(Local) How to transfer CSEAS Gmail data to personal Gmail.

Dear CSEAS members. The Center has been providing Gmail (Google Apps for Education) since 2008 fiscal year. This is popular system, so it’s easy accessible. However, it’s hard work about the transfer of Gmail data after you left from the Center. Therefore, we would like to explain how to transfer it for seamlessly continuing   your research/educational activities. Center’s Support Support to transfer CSEAS Gmail to personal Gmail. Support to store CSEAS Gmail to “Thunderbird Portable” (Only Visiting Research Fellows) Then, we do the different support before/after leaving from the Center. How to transfer CSEAS Gmail to personal Gmail Step 0. Submit the application for leaving from the Center. Basically, the CSEAS account will...Read More

What kind of Wi-Fi service can foreigners use in Japan?

Sometimes, the foreign staff asked for how to use the Wi-Fi at their destination (like a hotel) in Japan. First, you had better check the Wi-Fi service at your destination. Unfortunately, the following information may be helpful if there is no service. The information was gathered from websites, so if you’d like to know the detailed information, please contact the service provider.   Local Information at Kyoto 1. Use Kyoto Wi-Fi Kyoto city and its partners have provided two free Wi-fi services for everyone in Kyoto city. Kyoto Wi-Fi (Web Authorization) Kyoto_Wifi2 (Guest code) Please see the website about how to use it. Please note that you should not use your...Read More

(Notice) Cannot update Adobe Software

If the Adobe application regarding Adobe Creative Suite 6 is installed in your PC, there are some update error. If the trouble cannot be resolved regardless of the reinstallation, please try to remove the preference folder by referring to the following HP. Creative Cloud Help / Error U44M1I216 when updating applications   4 April, 2013  Chief of Information Processing Office: Kitani.  

(Local) How to use CSEAS mail address in the personal Gmail.

Users. The Center provides the e-mail system called “Gmail” for “@cseas.kyoto-u.ac.jp” domain.Basically, the e-mail address is used for the research activity in the Center. However, the personal e-mail address is sometimes used for a special reason in various research activities. By the information security policy, the internal committee’s ML can be only posted from the Center’s e-mail address.   Therefore, Please use the sender address changing system  (personal Gmail and so on) in case of the special reason.I explain the way for the personal Gmail as follow: Notice The Office haven’t done  the support for Personal Gmail.You’d like the support, please use Gmail Help Forum.  Preparation First of all, please check the...Read More

Could not send an e-mail message after Thunderbird was upgraded to version 17.

Users. After Thunderbird was upgraded to version 17, you may not be able to send an e-mail message or hang up Thunderbird software when you click on “Reply” button in Thunderbird.As a result of investigating, the Office could find out the avoidance method.  What’s happen? This is the compatibility issue between “QuickText” plugin for Thunderbird and Thunderbird 17.  This plugin can be utilized for using various fixed phrase, such as  plural signatures.  (I think that the explanation of http://extensions.hesslow.se/extension/4/Quicktext/ web site is kind.) How to avoid this trouble If you use “QuickText” plugin, PLEASE  install (overwrite) the special version (0.9.11.5)  for Thunderbird 17. How to update it? Download plugin file from...Read More

How to check in case that the trouble occurred in the menu of WordPress with WPML plugin

There are frequent trouble regarding WPML in this Center, so I would like to write the FAQ. In case that other language menu was displayed. * For example, English is main language and Japanese is translated language.  Login the WordPress Click on “Appearance” menu in the left side menu and select “Menus”. Click on “Japanese” in the upper left menu and check each menus.   Language: Japanese   Translation of : English menu (Original)  Click on “Save Menu” button.   Then, you will confirm that the trouble is fixed. If the trouble cannot resolve,  Contact  Developer company which created the web site. Restore all data in the database. About the restoring operation,...Read More

How to send large files with FilePost.

There are various approaches for sending large files. I would like to introduce “FilePost” service among various services because it is simple and easy operation. What’s PostFile? This is online storage service with multi-languages.  Features 10 files, total 1GB Period: 3 days Total download size: 1.5GB　If you upload 100MB (0.1GB) file,  the recipient will be able to download 15 times. No registration required, Multi-language support, and the support of various devices, such as iPHone, iPad, Android smartphone, and so on. About the detail information, please see the HP of PostFile. Notice Please keep in the mind about the risk of information leak because it is the external online storage service. Please...Read More

How to print a specific selection area on Google Chrome

Google Chrome hasn’t the function for printing a specific selection area. However, you will work out using add-on. As a result of my investigation, I think that “Print Selection”  is good add-on. How to use it First of all, you restart Google Chrome after you install this add-on. If you’d like not to restart, you will reload the tags in Google Chrome. And then You select the printing area on a web page in Google Chrome.  Right-click and select “Print selection” context menu by right click.  This is very simple operation. Reference  Print Plus：This add-on don’t work since Google Chrome 15 or later. 19 April, 2012  Chief of Information Processing...Read More

How to remove Sophos Anti-Virus for Mac

I developed the uninstall tool. https://github.com/kimipooh/Uninstall-Tool-for-Sophos-Anti-Virus [How to use it] Download this Tool. Extract the download file. Right-click (Ctrl+Click) “Uninstall_SophosAntiVirus.app” icon in the extracted folder and select “Open” context menu. Click on “OK” button.