Dear all The new Mac OS “macOS 15 Sequoia” was released on September 17, 2024(JST). If you have installed the Center’s security software called “ESET” (SPS-ID holders only), you must upgrade to v8.1.6000 before upgrading to the brand-new OS. Please remember that the latest ESET does not support macOS 10.15 Catalina or previous versions. If your Mac uses these older OS, you should upgrade to macOS Big Sur or later. Your Mac cannot install the latest OS, in which case please upgrade to the most recent version possible. https://support.apple.com/en-us/HT211683 Notes on the Center’s security software (ESET) for OS upgrades Before upgrading the OS, upgrade to an ESET compatible with that...Read More

Dear all, Windows 10 support will expire on October 14, 2025. Using no longer-supported software will leave security vulnerabilities open and cause serious information security incidents. Kyoto University requires each department and member to take countermeasures through its information security policy and security survey. Windows 10 support will end on October 14, 2025. Upgrading from Windows 10 to Windows 11 is hard due to the high threshold of hardware requirements (*1). This is especially true because it has become mandatory to have the TPM 2.0(*2) security feature implemented at the hardware level. *1 Windows 11 system requirements: https://www.microsoft.com/en-us/windows/windows-11-specifications *2 See Enabling TRM 2.0 on PCs (Microsoft) to see if Total...Read More

Dear All The new Mac OS “macOS 13 Ventura” was released on October 25, 2012(JST). v7.2.1600, which is a supported version of the Institute’s security software (ESET), is now available for download (for Institute SPS-ID holders only). It is possible that support for macOS 10.15 Catalina, which is the fourth previous version, has expired. If you are using Catalina or earlier, we recommend upgrading to macOS Big Sur or later. For devices that cannot install Ventura, it may be possible to upgrade to an earlier version, so please give it a try. https://support.apple.com/en-us/HT211683 Notes on the Institute’s security software (ESET) for OS upgrades If you are upgrading your OS, please...Read More

Dear all, The new Mac OS “macOS 13 Ventura” is scheduled to be released on October 25 in Japan. Our security software (ESET) does not yet support the new OS. There is information that a new version will be released in the near future, but since the details are still unknown, we recommend that you wait and see for a week or two after the new OS is released. The Information Technology Office will also test the new OS after it is released. We will notify you of the results. Regards, Information Processing Office.

Dear all, Windows 8.1 will end with support early next year. Using software no longer supported will leave security vulnerabilities open and cause serious information security incidents. Kyoto University needs to countermeasures through the information security policy and the security survey. End of support date: January 10, 2023 If you are using Windows 8.1, please consider one of the following options. 1. Upgrade to Windows 10(Windows 10 support expires on October 14, 2025) 2. Replace a new PC. Upgrading to Windows 10 is also available by subscription (annual contract) at Kyoto University Coop(enrolled only) . July 6, 2022 Information Processing Office

Dear all, The new Mac OS, “macOS 12 Monterey” will be available soon. For the new OS, our CSEAS security software (ESET) has supported the latest version(6.11.1.0). How to check the ESET version. Open ESET software. See “Product version” on the Help and Support menu. If you’re using a Mac,  please upgrade the ESET on your PC to the latest version. Please keep in mind, as we have not tested the new OS at this time, we may not be able to respond to any problems for some time to come. Therefore, we should that you keep an eye on it for a week or two. We will be upgrading...Read More

Dear all, If you are using a version of ESET that is currently too old (ESET 7.1 or previous version), the following problems will occur since September 30, 2021. ESET won’t work properly with Windows Update on Sept. 30, 2021! After changes in the Windows OS specifications on 30th September 2021 by Windows Update, the ESET won’t work, the virus definition won’t be updated, or other problems will occur. Reference: https://eset-support.canon-its.jp/faq/show/17140?site_domain=business (Japanese) How to check the ESET version. Open ESET software. See “Product version” on the Help and Support menu. If the version you are using is ESET 7.1 or the previous version, please upgrade to the latest version by...Read More

Since 12 March 2021, the zoom account of Kyoto University has been turned on the end-to-end (E2E) encryption option. If you want to have a more confidential meeting, try enabling this option. Please keep in mind that the following conditions must be met in order to use this service. Each participant and host should be using Zoom software (application) 5.4.0 or higher. End-to-End (E2E) encryption meeting must be enabled in the host’s zoom.us settings, and End-to-End (E2E) encryption must be checked in each schedule. In detail, please see the document of End-to-end (E2E) encryption for meetings (Zoom). It can be a secure communication method to protect more sensitive meetings. I...Read More

Dear all, It has been reported that on macOS Big Sur with ESET Endpoint Antivirus for macOS installed, OS updates using Software Update will stop halfway through. Reference：[NEWS7604] ESET support of macOS Big Sur (11) (eset.com) For the latest version, 6.10.460.1 (19th March 2021), try booting in Start up your Mac in safe mode and then try the update. We have confirmed that 6.10.910.0, the latest version as of May 25, 2021, can be updated from macOS Big Sur 11.3.1 to 11.4. We have not yet verified if this is possible on all devices. Regards, 19th March 2021 Information Processing Office.

Dear all, If you are using a version of ESET that is currently too old (ESET 6.5, 6.6, or 7.0), the following problems are occurring or are likely to occur in the near future. == ESET 6.5. Unsupported, the situation cannot be removed under normal circumstances. ESET 6.6 After changes in the Windows OS specifications from 2021, the program may not work properly, the virus definition may not be updated, or other problems may occur. Windows 10 October 2020 Update (20H2) – After applying the Windows Update on October 20, 2020, the system may become unstable. ESET 7.0 After changes in the Windows OS specifications from 2021, the program may not work...Read More